About international shipping & returns

International shipping and returns

1. International Shipping Policy

Delivery countries and regions

We currently ship to the following countries:

  • North America : USA and Canada
  • Europe : European Union countries
  • Oceania : Australia
  • Asia : Japan, Korea, China, Taiwan, Singapore, Malaysia

Shipping method and expected delivery date

We will ship your order using the following shipping methods. The estimated arrival date is an estimate only and may be delayed due to international circumstances or customs procedures.

  • EMS (Express Mail Service)
    • Estimated delivery date: *1
    • Estimated delivery date: Within 7 to 14 business days after shipping
    • Shipping cost: Varies depending on shipping destination

*1 Items will be shipped within 3-5 business days from the date of order (excluding Sundays, summer holidays, and New Year's holidays). For large items, it may take up to a week depending on circumstances.

You can check the delivery status using the tracking number. The tracking information will be included in the shipping notification email.

Estimated Delivery Date

Delivery times are estimates only and may be delayed due to the following factors:

  • Customs Inspection
  • Traffic disruptions due to weather or natural disasters
  • International situations (pandemics, strikes, etc.)

Dealing with problems during delivery

This site uses reliable international delivery companies to deliver products safely to countries around the world. However, unexpected problems may occur during international shipping due to customs procedures and shipping conditions. Below is our policy regarding problems during shipping.

Lost or damaged during delivery

  • If you find that your item is lost or damaged during delivery, please contact our customer support immediately.
  • When contacting us, please provide the following information:
    • Order number
    • Shipping carrier name and tracking number
    • In case of damage, please provide photos of the product and packaging.
  • Depending on the results of our investigation and the shipping company's investigation, we will either reship the item or provide a refund.

Delivery delays

  • For international deliveries, delivery times may be longer than usual due to customs inspections and regional logistics conditions.
  • If a delay occurs, we will contact the delivery company using the tracking number and notify you of the progress as soon as we have confirmed the situation.

Cases not covered

  • We will not be able to assist you with any issues such as incorrect delivery address or undeliverable items due to the recipient being absent.
  • If an item is rejected by customs, the procedure will be based on the regulations of each country. Customers will be responsible for any taxes and procedures required.

2. Shipping and Import Tax Policy

postage

Shipping fees vary depending on the delivery destination. If you order multiple items, the shipping fee will be the same.

Customs and import taxes

Depending on the country or region of delivery, customs duties and import taxes may be imposed. These charges must be borne by the customer.

Please note :

  • The specific amount of customs duties and import taxes is determined by the customs office of each country. For more information, please contact the customs office of your country.
  • Please note that we cannot provide advance notice regarding customs duties and import taxes.

3. Returns and Refunds Policy

Return Policy

Returns will be accepted if the following conditions are met:

  • If you contact us within 14 days of receiving the product.
  • The item is unused and in its original condition.
  • If you can provide a purchase receipt or proof of purchase.

Return costs

  • Returns due to customer's convenience : Return shipping costs will be borne by the customer.
  • In case of defective or incorrectly delivered product : We will refund the full amount, including return shipping costs.

To process a return, please contact us using the contact form and we will provide you with detailed instructions.

4. Privacy Policy

How do we use your personal information?

Your personal information will be used for the following purposes:

  • Notification of order shipment and delivery status
  • Data analysis for improving services

Storage and protection of personal information

  • The personal information you provide will be stored securely and will not be provided to third parties.
  • Your credit card information is encrypted and processed securely through a trusted payment gateway.

For details, please refer to our "Privacy Policy".

5. Language support

This website is available in multiple languages, including Japanese, English, and Korean, so that customers from all over the world can use it with confidence. Below are details regarding language support.

Languages ​​spoken

  • Site display languages: This site is available in the following languages:
    • Japanese
    • English
    • Korean
    • Traditional Chinese characters
    • Simplified Chinese
    • Thai
  • Customer support languages: Inquiries and support are available in Japanese and English.

Important information

  • If you use the site's automatic translation function, there may be errors in the translation. If you have any questions about the product description or terms, please contact customer support.
  • Prices and delivery terms are displayed the same in each language and language-specific terms do not apply.

6. Terms of Use

By using this site, you are deemed to have agreed to the following terms and conditions.

  • Products are sold for personal use only and purchases for resale are prohibited.
  • All content on this website (images, text, designs, etc.) is protected by copyright law. Unauthorized reproduction and use is prohibited.
  • If fraudulent activity (false orders, fraudulent use of credit cards, etc.) is discovered, we will take appropriate legal action.